Most associations are struggling to attract and retain members. They must generate new and creative ways to keep the flow of members going. The big question is HOW? In the last blog post, ASQ CEO Bill Troy talked about how ASQ works on growing and maintaining its members; and asked Read more…
Paul Borawski asked in his new post a simple/complex question: How do you define quality? As the world keeps changing, the definition of quality does too. So Paul extended his question to: “What do you use as the best, most inclusive, and illuminating definition of quality? Test your definition against Read more…
With the purpose of celebrating November – The World Quality Month, I’ve asked people on Twitter (hash-tag #qualitymeaning) and LinkedIn a simple/complex question: What does QUALITY mean to you? I’ve received a lot of replays and of course, I would like to share some of them with you, and you Read more…
I’ve started a Twitter game asking people to answer a simple/complex question to celebrate November – World Quality Month: What does QUALITY mean to you? Please, use the hashtag #qualitymeaning to share your thoughts. Join us in the celebration! Visit this site often to learn about quality tools and techniques, heroes, stories of quality in practice Read more…
CUSTOMER PERSPECTIVE Now days, the customers are who define what is quality for them based on their needs and preferences. So quality is the perception that the customer has of the product or service based upon that person’s evaluation of his/her entire experience. That perception will influence on the customer willingness to pay and use the Read more…
Yes, there are a lot of definitions of quality; some are more related to objective facts while others to more subjective feelings. The truth is that dictionary definitions (dictionary.com) are usually not enough in helping quality professionals to understand the concept. In addition, every quality expert and every single person defines quality Read more…
