Q: I’m a Quality Manager of a manufacturing company, and the group involved in QA activities and the one performing QC activities, both report to me. My question is: Can the same person be manager of QA and QC departments? Or each department must have its own manager? ~Greg~ A: In my opinion, Read more…
Q: I’m a Quality Control Inspector, my question is: as I am working as QA/QC means both works i’m carrying out, is this advantageous for me or I must keep concentration on only one side? ~Jasim~ A: Answering your question, my opinion is that, if this is your first job, working for Read more…
Thanks to everyone who voted for my video. I have placed 2nd on the YouQ Video Contest and I won an Ipod touch! Hope you all have had an awesome Quality Month!
Voting for ASQ YouQ Video Contest has just started. You just have to vote for the video you like the most – hope you like mine! I’ll really appreciate your vote. You can vote for each entry once per day until November 29th. Let’s celebrate the World Quality Month!!
My video for the ASQ contest. Transcript below. I’m a System Engineer from Argentina, and I love Quality. When I was in my last year of college, I had the subject Quality, and started to get interested on it. Then, I joined a software development company and being part of Read more…
Celebrating World Quality Month, ASQ organizes “YouQ Video Contest” open now through November 15. To participate you just have to create a video telling your story answering this question: How is it that you came to be passionate about quality? Information here. Quality community let’s raise our voice!Here is my Read more…
As we’ve talked in a previous post about the Definition of Quality, with these 2 terms exist the same “issue” where every single person/organization defines Quality Assurance (QA) and Quality Control (QC) in a bit different way. Also, many people including HHRR (Human Resources) and quality professionals do not know Read more…
I wanted to share with you this interesting article about how possible it is to implement Lean manufacturing principles in a software development environment. Here the story of the software firm “Menlo Innovations“.Read article here.
CUSTOMER PERSPECTIVE Now days, the customers are who define what is quality for them based on their needs and preferences. So quality is the perception that the customer has of the product or service based upon that person’s evaluation of his/her entire experience. That perception will influence on the customer willingness to pay and use the Read more…
Many people use the words “client” and “customer” interchangeably; they say there is not much difference between them. According to Dictionary.com: – Customer: a person who purchases goods or services from another; buyer; patron. – Client: a person or group that uses the professional advice or services of a lawyer, accountant, advertising agency, architect, etc. The difference between them can at Read more…
Dr. David A Garvin, Ph.D professor of Business Administration Harvard Business School wrote an interesting article about “What does product quality really mean?” where: He identified 5 major approaches of defining quality arising from scholars in 4 disciplines: philosophy, economics, marketing, and operations management. He built an 8-dimensional framework Read more…
