Many readers ask me about the difference between Managers and Leaders; and common questions are: – Is a leader born o made?– Does anybody can be a leader if takes the appropriate training? – Can a manager be a good leader? And vice versa? Added to that, ASQ CEO Bill Read more…
Vision and Mission are important components of strategic planning. Some organizations find difficult to define them and end up misused them; while others think they are easy to write. Well, they look beautiful on the wall of any organization but, what do they really mean? What are the differences between them? Do they really give Read more…
As we’ve talked in a previous post about the Definition of Quality, with these 2 terms exist the same “issue” where every single person/organization defines Quality Assurance (QA) and Quality Control (QC) in a bit different way. Also, many people including HHRR (Human Resources) and quality professionals do not know Read more…
Many people use the words “client” and “customer” interchangeably; they say there is not much difference between them. According to Dictionary.com: – Customer: a person who purchases goods or services from another; buyer; patron. – Client: a person or group that uses the professional advice or services of a lawyer, accountant, advertising agency, architect, etc. The difference between them can at Read more…
